Frequently Asked Questions
How does Lumaneve LED Rejuvenating Wand work?
Your Lumaneve LED Rejuvenating Wand uses targeted light therapy and gentle vibration to penetrate the skin, boosting collagen, killing acne-causing bacteria, and improving circulation—helping you achieve clearer, smoother, and more radiant skin with consistent use.
How often should I use the device for best results?
For best results, use your Lumaneve LED Rejuvenating Wand 5–10 minutes per session, once daily.
Consistency is key, most users begin to see visible improvements within a few weeks.
Always follow your skin’s needs and start with lower intensity if you’re new or have sensitive skin.
Can I use this with my current skincare products?
Yes - Lumaneve LED Rejuvenating Wand is designed to work seamlessly with your existing routine.
Using it after applying your favourite serums or moisturisers can actually enhance absorption, helping active ingredients penetrate deeper for better, more visible results.
Where are you located?
Our head office is located in Sydney.
How much does shipping cost?
Shipping is free on all orders in Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom International deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact Lumaneve Beauty?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at info@lumanevebeauty.com.au.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.